Privacy Policy

At TibetGo (tibetgo.org), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information: When you book a tour, create an account, or contact us, we may collect the following information:

• Full name, email address, phone number, and mailing address
• Passport details, nationality, and date of birth (required for Tibet Travel Permit applications)
• Payment and billing information (processed securely through third-party payment processors)
• Travel preferences, dietary requirements, medical conditions relevant to high-altitude travel
• Emergency contact information

Automatically Collected Information: We may automatically collect certain technical information when you visit our website, including:

• IP address, browser type, operating system
• Pages visited, time spent on pages, links clicked
• Referring website addresses
• Device identifiers and location data (with your permission)

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To process bookings, arrange accommodations, transportation, guides, and apply for Tibet Travel Permits
• Communication: To send booking confirmations, itinerary updates, travel tips, and respond to inquiries
• Payment Processing: To process payments and prevent fraudulent transactions
• Marketing: To send newsletters, promotional offers, and travel inspiration (you can opt out at any time)
• Website Improvement: To analyze website usage, improve user experience, and develop new features
• Legal Compliance: To comply with applicable laws, regulations, and government requests
• Safety and Security: To ensure traveler safety and protect against fraud or security threats

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information with trusted third parties only in the following circumstances:

• Service Providers: Hotels, transportation companies, local guides, and tour operators necessary to fulfill your booking
• Government Authorities: Chinese visa offices and Tibet Tourism Bureau for permit applications (as legally required)
• Payment Processors: Secure third-party payment gateways (PayPal, Stripe, etc.) to process transactions
• Business Partners: Trusted partners who assist in operating our website and conducting business, under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure servers with firewall protection
• Regular security audits and vulnerability assessments
• Restricted access to personal data on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookie preferences through your browser settings. Disabling cookies may affect certain website features.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Objection: Object to processing of your data for marketing purposes
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records and permit documentation are typically retained for 7 years in accordance with Chinese tourism regulations.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including China, where our servers and service providers are located. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Website: tibetgo.org
Address: 88 Beijing Middle Road, Lhasa, Tibet, China

We are committed to resolving any privacy concerns you may have in a timely and transparent manner.